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Privacy policy

How SIA HN GROUP collects and uses personal data when you visit druckworks.eu, ask for a quote or order from us.

Last updated 30 September 2026.

The company responsible for this site and for every order. Questions about these pages, including requests about your data, go to this address. The registered address is available on request and in the public company register.

1. Who we are

This policy explains how SIA HN GROUP ("druckworks", "we"), the company shown at the top of this page, processes personal data as the data controller when you visit druckworks.eu, send us an enquiry or place an order. For any question about your data, write to the email address shown there.

2. What data we collect

We collect only what we need to price, make and deliver your part. The site has no user accounts.

  • Enquiry details: your email address (required, so that we can reply) and, optionally, your name, phone number, company and delivery country, with the description of the part, quantities, material choices and deadlines. If you enter your email address on the first step of the quote form, we save it when you continue, so that an unfinished enquiry is not lost.
  • Files and photos you upload or email to us, such as 3D models, drawings and photos of a part.
  • Email correspondence with us, including attachments.
  • Order and invoice data: billing and delivery details, the items ordered, prices and payment status.
  • Basic usage data: pages visited, device and browser type, approximate location derived from your IP address, and how the quote form is used, collected through analytics cookies (see the Cookies page).

3. Why we use it, and on what legal basis

We process personal data only for the purposes below, each with its legal basis under the General Data Protection Regulation (GDPR).

We do not sell personal data, do not use it for advertising, and make no automated decisions about you: a person prepares every quote.

  • To answer your enquiry, prepare a quote, and make, deliver and support your order: performance of a contract, or steps taken at your request before entering into one (Art. 6(1)(b)).
  • To issue invoices and keep accounting records: compliance with a legal obligation (Art. 6(1)(c)).
  • To keep the site and our systems secure, prevent spam and abuse, and establish or defend legal claims: our legitimate interests (Art. 6(1)(f)).
  • To understand how the site is used and improve it, through analytics cookies: our legitimate interest (Art. 6(1)(f)). You may object at any time, as described on the Cookies page.

4. Your files and designs

Files, drawings and photos you send are used only to assess, quote and make your part. They are stored with restricted access, are kept confidential, are never sold, and are not reused for any other purpose. We share them with a partner workshop only with your consent for that order. We never publish, show or reuse your files, designs or parts, including photos of them, without your explicit written permission, asked for each time. Your intellectual property stays with you, and you can ask us to delete your files at any time.

5. Who receives your data

We share personal data only where it is needed for the purposes above, with these categories of recipients:

  • Hosting and IT providers that run the website, our order system and file storage.
  • Our email service provider.
  • Partner workshops in the Baltics, only where you have consented to your files going to a partner workshop for that order.
  • Payment service providers and banks, when you pay.
  • Carriers and parcel services that deliver your order.
  • Analytics providers that measure how the site is used.
  • Accountants, auditors and legal advisers, and public authorities where the law requires it.

6. Transfers outside the EEA

Where a service provider processes personal data outside the European Economic Area, we rely on the safeguards the GDPR provides, such as a European Commission adequacy decision or standard contractual clauses.

When you ask us to deliver to a country outside the EEA, your delivery details travel with the parcel to that country, because the delivery cannot be made otherwise.

7. How long we keep it

We do not delete enquiries or order files on a fixed schedule. We keep them as long as needed to serve you, including repeat orders and warranty questions, and to meet our legal obligations. On request we delete them, unless the law requires us to keep them.

  • Enquiries and orders, with their files and correspondence: for as long as needed to serve you and to meet legal obligations, and deleted on request unless the law requires keeping them.
  • Invoices and accounting records: for the period Latvian accounting law requires.
  • Analytics data: no longer than 14 months.

8. Your rights

You have the right to access your personal data, to have it rectified or erased, to restrict or object to its processing, to receive the data you gave us in a portable format, and to withdraw any consent you have given, without affecting processing that took place before. To use any of these rights, write to the email address at the top of this page. We reply within one month.

If you believe we process your data unlawfully, you may lodge a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv) or with the data protection authority of the EU country where you live or work.

9. Changes to this policy

We may update this policy. The current version is always on this page, with the date of the last update at the top.

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