Terms of service

These terms apply to every quote, order and service that SIA HN GROUP ("druckworks", "we"), the company shown at the top of this page, provides to a customer ("you"), whether you order through druckworks.eu or by email.

They apply to consumers and to businesses. Where you are a consumer and the law gives you rights that these terms cannot limit, those rights prevail. A clause that applies only to businesses or only to consumers says so. Your own purchasing terms do not apply unless we accept them in writing.

You send us a file, or photos and measurements, with the quantity, material and delivery country. A person checks every request and replies with a quote stating the price, the lead time and the delivery cost. Any price shown on the site before a quote is an estimate, not an offer.

We may suggest changes to a file, revise a quote after review, or decline a request we cannot reasonably make or that falls under section 5.

A quote is valid for 14 days unless it states otherwise. The contract is concluded when you approve the quote, by email or on your quote page. There is no minimum quantity; a single part can be ordered.

Prices are in euros. Amounts shown in other currencies are for guidance; the invoice in euros is binding. Once approved, a price does not change unless you change the order.

Payment is made by bank transfer against our invoice, or through an online payment link where the quote offers one. We start production once payment is received, unless we have agreed other terms in writing, and we may hold an order until it is paid.

For deliveries outside the European Union, import duties, taxes and customs fees charged in the destination country are paid by the recipient.

You are responsible for the files and information you provide, including correct geometry, scale and units, and for the design being suitable for its intended use. We check files for printability, not for whether the design will work in your application. Unless the quote states otherwise, we print the file as supplied and are not responsible for faults that come from the design itself.

Where we model a part from photos and measurements, it is made to the dimensions you gave us and to the drawing or model you approved.

You keep all rights in your files and designs. You give us only a limited licence to use them to quote, make and deliver that order. We keep your files confidential and never sell them, share them, or use them to make parts for anyone else. Our staff and partners are bound to confidentiality. We share your files with a partner workshop only with your consent for that order. We never publish, show or reuse your files, designs or parts, including photos of them, without your explicit written permission, asked for each time. You can ask us to delete your files at any time.

By sending a file, you confirm that you own it or are entitled to have it made, and that making it does not infringe anyone's intellectual property or other rights. You will indemnify us against all claims, losses and costs arising from a breach of this confirmation.

We may refuse or cancel any order, including files for weapons or weapon parts, items that are illegal or regulated, and designs that appear to infringe the rights of others. If we cancel an order you have paid for, we refund the payment in full.

Parts are made by FDM 3D printing. Unless the quote states otherwise, dimensions are held to ±0.5%, with a minimum of ±0.5 mm.

Visible layer lines, support marks, small variations in colour, gloss and surface texture between parts and batches, and minor deviations caused by material shrinkage are normal features of the process and are not defects.

Printed parts are not certified for safety-critical, medical, food-contact or load-bearing use where failure could cause injury or damage, unless we have agreed that specific use in writing. You decide whether a part is suitable for your application.

Lead times in a quote are estimates, counted from the day payment is received. If an order is delayed, we tell you. If no delivery date is agreed, we deliver within 30 days of receiving payment.

Every order is posted from the Baltics to the address or parcel locker you give us; there is no pickup. Delivery costs are shown in the quote.

For consumers, the risk of loss or damage passes when you, or a person you name, receive the parcel. For businesses, it passes when we hand the parcel to the carrier.

Please check the parcel on arrival. If the packaging or the part was damaged in transit, take photos and tell us promptly, so that we can claim from the carrier.

Parts are made to your specification. Under Article 16(c) of Directive 2011/83/EU and the Latvian rules on distance contracts that implement it, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Once you approve a quote, a custom part cannot be returned because you have changed your mind.

If a consumer asks us to start modelling or another service within the 14-day withdrawal period and then withdraws, the consumer pays a proportionate amount for the work done up to that point.

You may cancel an order free of charge until printing starts or, if the order needs filament ordered in for it, until that filament is ordered. After that point, we keep the reasonable costs already incurred and refund the rest. Standard items not made to your specification, where offered, may be returned by consumers within 14 days of receipt, as consumer law provides.

If a part is defective or does not match the approved quote, email us with the order reference, a description of the problem and photos, with measurements where relevant. The features described in section 6 are not defects.

Business customers must report visible defects within 14 days of delivery; after that, the order is deemed accepted.

Consumers may claim for a lack of conformity within 2 years of delivery and should notify us within 2 months of discovering it. These statutory rights are not affected by these terms.

Where a complaint is justified, we reprint the part or refund its price, at our choice. For consumers, the remedies provided by law apply: normally a reprint, and a price reduction or refund where a reprint is not possible or is not made within a reasonable time. We may ask you to return the part, at our cost, before we decide.

We are liable for direct loss caused by our breach of contract. Our total liability for any order is limited to the price paid for that order.

We are not liable for indirect or consequential loss, including loss of profit, production downtime, loss of data or damage to reputation, or for loss caused by using a part outside its agreed purpose.

Nothing in these terms limits liability for death or personal injury, for intent or gross negligence, or where the law does not allow liability to be limited, and nothing limits consumers' statutory rights.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, such as material shortages, power or network outages, carrier disruption, fire, flood, strikes or actions of public authorities. We will tell you promptly and resume as soon as we can. If the delay lasts more than 30 days, either party may cancel the unfulfilled part of the order, and any payment for it is refunded.

These terms and every order are governed by the law of the Republic of Latvia. Disputes with business customers are settled by the courts in Riga, Latvia.

A consumer keeps the protection of the mandatory law of the country where they live and may bring a claim in the courts there. We aim to settle every complaint directly first. Consumers may also turn to the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv) and its consumer dispute resolution bodies or, for a cross-border purchase, to the European Consumer Centre in their country.

We may update these terms by publishing a new version on this page. An order is governed by the version in force when you approved the quote. If any clause is found invalid, the rest remain in effect.